You want to add value from the network to large contact centers with premise-based ACDs and change the revenue stream from premise-based to network-based?
Large corporate customers generally have contact centers with thousands of agents. Many use enterprise equipment from vendors such as Genesys or Avaya. These so-called premise ACDs are typically integrated in the corporate CRM system, Interactive Voice Response (IVR) authentication nodes, workforce management systems and systems for services such as ASR / TTS and Call Recording. Today, there are many contact centers using large enterprise installations that have become highly customized and inflexible over time, making migration to a network-based solution costly and complex.