The effECTive® Network-Based Contact Center is a modular solution, targeting the same market as Genesys, Cosmocom and Cisco. We have a single focus: contact with the customer should be easier, faster, and much more efficient.
Contact centers can be reached by phone, fax, e-mail, text message and the Internet. To handle these diverse types of communication can mean a lot of extra work for the contact center. You need to find a way to allow your customer to be reached more easily, so agents receive the required information (e.g. CRM) whenever and however the client makes contact. That's why we offer you a solution that allows you to distribute calls to different locations by means of a dynamic and targeted routing process with media-independent queues that manage all inbound contacts and ensure optimum use of capacities.
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Value for the Carrier
Value for the Contact Center